Customer Service Representative

Corporate · Vancouver, British Columbia
Department Corporate
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $45,000 - $55,000
A little about us:

TZOA is an exciting early stage Vancouver-based startup, helping people take control of the air quality in their homes with our innovative IoT air quality monitors and solutions. We not only detect air quality problems, but also help solve these problems by connecting to our customers residential HVAC systems to clean the air better and more efficiently. TZOA has received invention awards from Popular Science and Time Magazine, and has seven patents for environmental, air quality and optical particle counting technologies. 

 

We are a small team that values ambition, attention to detail, and personal development. Every individual in our company has a key responsibility that the team recognizes and respects. We provide flexible hours,  a dog-friendly workplace, a healthy environment, and team-building activities. 

What we’re looking for:
  • You are inspiring, creative, flexible and can identify and focus on what’s-important-now will excel in our organization and make the biggest impact.  

  • You value collaboration, transparency and have a get-stuff-done mindset.  As an individual contributor, you understand the aspects of engineering success, take initiative and lead by example.

  • You work well with others, take pride in a job well done, and understand that in our company we are all accountable to each other.

  • You want to push the envelope, overcoming big challenges in order to create something truly unique.

What you’ll do:
  • First Line Customer Service Management

  • Inbound communications with our OEM, HAVEN & HAVEN Pro customers (answering phone calls, text messages and emails)

  • Outbound communications with our OEM, HAVEN & HAVEN Pro customers (placing phone calls & sending emails)

  • Responding to and resolving service tickets according to a service level agreement (SLA) policy

  • Gain and retain a deep technical understanding of TZOA’s products

Authoring of Thought Leadership Content

  • Reviewing news articles, blog posts, and instructional content on indoor environmental science, HVAC maintenance & indoor air quality

  • Drafting & publishing of technical knowledge base articles and blog posts

What would make you a strong fit:
  • You have 2+ years in a Customer Success role

  • You have strong computer skills (Including Google for Business Suite)

  • You have experience with task & content management systems (Atlassian Jira, Confluence & Service Desk; or similar)

  • You have experience in HVAC, indoor air quality, environmental science, or related industry

  • You are an excellent communicator

  • You are independent, detail-oriented, and can work effectively under pressure

  • You have a strong inclination to look for solutions and recommend improvements

  • You are goal-driven, focused, and a self-starter

  • You have a high attention to detail

  • You are an excellent team player and enjoy collaborating with others

Benefits and Perks:

 

  • Competitive total compensation package

  • 3 weeks annual vacation

  • Work from home one day per week

  • Full kitchen stocked with snacks & basic supplies

  • On-site shower facilities

  • Pet friendly office

Due the volume of resumes received, only candidates selected for an interview will be contacted.

Thank You

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  • Location
    Vancouver, British Columbia
  • Department
    Corporate
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    $45,000 - $55,000