You are inspiring, creative, flexible and can identify and focus on what’s-important-now will excel in our organization and make the biggest impact.
You value collaboration, transparency and have a get-stuff-done mindset. As an individual contributor, you understand the aspects of engineering success, take initiative and lead by example.
You work well with others, take pride in a job well done, and understand that in our company we are all accountable to each other.
You want to push the envelope, overcoming big challenges in order to create something truly unique.
First Line Customer Service Management
Inbound communications with OEM, HAVEN & HAVEN Pro customers (answering phone calls, text messages and emails)
Outbound communications with OEM, HAVEN & HAVEN Pro customers (placing phone calls & sending emails)
Responding to and resolving service tickets according to a service level agreement (SLA) policy
Packaging, Shipping & Returns all Hardware Products
Packaging of HAVEN & OEM branded products as they come off the assembly line
Palletizing of shipments for OEM partners
Coordination of all outbound shipments
Actioning Return Merchandise Authorization (RMA) issues
Inventory Management of Outbound Product
Interacting with TZOA’s supplier of HVAC filters
Quality control of all outbound product
Coordination of inventory to be distributed to service technicians
Authoring of Thought Leadership Content
Reviewing news articles, blog posts, and instructional content on indoor environmental science, HVAC maintenance & indoor air quality
Drafting & publishing of knowledge base articles and blog posts
You have 2+ years in a Customer Success role
You have strong computer skills (Including Google for Business Suite)
You have experience with task & content management systems (Atlassian Jira, Confluence & Service Desk)
You have experience managing shipments with Fedex, Canada Post and other couriers
You have experience in HVAC, indoor air quality or environmental science.
You are an excellent communicator
You are independent, detail-oriented, and can work effectively under pressure
You have a strong inclination to look for solutions and recommend improvements
You are goal-driven, focused, and a self-starter
You have a high attention to detail
You are an excellent team player and enjoy collaborating with others
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