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TZOA

Product Support Technician

Engineering – Vancouver, British Columbia
Department Engineering
Employment Type Full-Time
Minimum Experience Mid-level

What we’re looking for:

  • You are inspiring, creative, flexible and can identify and focus on what’s-important-now will excel in our organization and make the biggest impact.  

  • You value collaboration, transparency and have a get-stuff-done mindset.  As an individual contributor, you understand the aspects of engineering success, take initiative and lead by example.

  • You work well with others, take pride in a job well done, and understand that in our company we are all accountable to each other.

  • You want to push the envelope, overcoming big challenges in order to create something truly unique.

What you’ll do:

  • Packaging & Shipping of Outbound Product

  • Packaging of TZOA products as they come off the assembly line

  • Palletizing of shipments for OEM partners

  • Coordinating shipment pickups & deliveries of TZOA’s product

Inventory Management of Outbound Product

  • Interacting with TZOA’s supplier of HVAC filters

  • Quality control of all outbound product

  • Coordination of inventory to be distributed to service technicians

First Line Customer Service Management

  • Answering inbound support phone calls during the workday

  • Responding to email requests from customers

  • Responding to and resolving service tickets in a timely manner

What would make you a strong fit:

  • You have 2+ years in a Customer Success role

  • You have strong computer skills

  • You have experience with task & content management systems (The Atlassian Ecosystem)

  • You are an excellent communicator

  • You are independent, detail-oriented, and can work effectively under pressure

  • You have a strong inclination to look for solutions and recommend improvements

  • You are goal-driven, focused, and a self-starter

  • You have a high attention to detail

  • You are an excellent team player and enjoy collaborating with others

Please note that we are only interviewing local (ie currently living in Vancouver area) candidates at this time.

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  • Location
    Vancouver, British Columbia
  • Department
    Engineering
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
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